Consumer Guide

Who can give immigration assistance in Australia?

The OMARA factsheet ‘Giving immigration assistance in Australia’ explains who can legally provide immigration assistance in Australia.  This is a resource for consumers and the wider community on who can give immigration assistance lawfully.
Factsheet – Who can give immigration assistance in Australia? (361KB PDF)


Consumer guide

The OMARA’s Consumer Guide has information about:


  • the migration advice profession
  • the functions of the OMARA
  • the legislation regulating the migration advice profession
  • what a client can reasonably expect from a registered migration agent
  • complaint procedures.

Registered migration agents are required to provide the Consumer Guide (in English) to clients after agreeing to do work for them, but before starting that work.
Consumer Guide – English (376KB PDF)

To help clients who would prefer to read the Consumer Guide in a language other than English, we have translated the guide into community languages: